LCA Communications Survey
Thank you for your feedback!
In the spring, we conducted a digital customer survey to learn more about what matters most to you in how we communicate about our services. We appreciate your participation, and your feedback is valuable to us. We’re sharing some highlights of the results.
The survey ran for 26 days in May 2025, and we had 612 responses. The survey was shared on our social media channels, our website, by email to 4,000 electronic bill-paying accounts, and through our municipal contacts.
Survey highlights
How do you prefer to hear from LCA for non-emergency news and information?*
76% said email
30% said LCA website
29% said text messages
(*Respondents could choose all that applied, so the total does not equal 100%)
What is the best way for LCA to reach you with emergency information (like a water main break, water outage, or sewer spill, etc.)?*
88% said email
75% a “robo” call or text to my phone
(*Respondents could choose all that applied so the total does not equal 100%)
Rate LCA’s website on a scale of 1 to 5 (1=unsatisfactory and 5=exemplary)
“3” was the average rating for the website for both the ability to find what you are looking for and the helpfulness of the website as a source of information.
How well informed are you on topics LCA communicates?
Based on responses, we learned there’s more we can do to help you feel informed about the topics we share.
Overall, how satisfied are you with LCA as your water and sewer provider?
About 60% of respondents were Very Satisfied and Satisfied, combined.
