Preparing for Water Service Emergencies

At Lehigh County Authority (LCA), protecting public health and safety is our highest priority. While our water system is designed for continuous, reliable service, emergencies—such as water main breaks, power outages, severe weather, or emergency repairs—can occasionally interrupt water service.

To better prepare for and respond to these situations, we maintain a Priority Customer Program. This program ensures that we have accurate emergency contact information for timely communication.

Use this form to tell LCA if your property/organization fits one of these definitions and provide emergency contact information.

LCA – Priority Customer Program

Your Name(Required)

First Last

Your Email Address(Required)

Your Phone(Required)

Water Service Address

Street Address Address Line 2 City ZIP Code

If you believe your organization meets the definition of a priority customer, please check the appropriate box:

Critical Customer: A continuous supply of potable water is necessary to maintain life and public health or safety. (Examples include hospitals, kidney dialysis facilities, and surgical centers)

High Priority Customer: High Priority Customer: A continuous supply of potable water is important to facility operations, but not essential for maintaining life. (Examples include physician offices, dentists and oral surgeons, extended care facilities, rehabilitation centers, nursing homes, and large commercial or industrial water users)

Provide a short explanation for your selection:(Required)

Emergency Contact Name

First Last

Phone *Including after business hours & weekends